Refund Policy for lurvonto
At lurvonto, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. This policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 14 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- A proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers).
- Intimate or sanitary products (e.g., underwear, swimwear) for hygiene reasons.
- Customized or personalized items.
- Digital products or downloadable content.
3. Return Process
- Contact our support team at support@lurvonto.store to request a return authorization.
- Provide your order number and reason for return.
- Ship the product back to the address provided by our team.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item).
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@lurvonto.store.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
7. Contact Us
If you have any questions about our refund policy, please contact us:
Email: support@lurvonto.store
Phone: + 44 5744629845
Address: 134 Mordaunt Rd, London NW10 8ET